Privacy policy

Last Updated: June 11, 2025

Introduction

This Privacy Policy for Plant Powered Health LLC d/b/a JADE Supplements ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at www.jadesupplements.com, or any website of ours that links to this Privacy Policy
Purchase our dietary supplements and related products
Create an account for subscription services via portal.subi.co
Engage with us through our social media channels (@jadesupplements)
Interact with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at team@jadesupplements.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information related to health. We only collect standard e-commerce information necessary to fulfill orders and provide customer service.

Do we collect any information from third parties? We may receive information from third-party platforms we use to provide our Services, such as Shopify, TikTok Shop, and our subscription management platform.

How do we process your information? We process your information to provide, improve, and administer our Services, fulfill orders, communicate with you, for security and fraud prevention, and to comply with law.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties as outlined in this policy.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Make a purchase from our website
Create an account for subscription services
Contact our customer support
Subscribe to our email marketing
Follow or interact with our social media accounts
Participate in surveys, contests, or promotions

The personal information we collect may include:

Names (first and last)
Email addresses
Phone numbers
Billing and shipping addresses
Payment information (processed through third parties)
Account login credentials for subscription services
Communication preferences
Product preferences and purchase history

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage patterns:

IP address and general location data
Browser type and version
Device information (type, operating system)
Pages visited and time spent on our site
Referring website information
Shopping behavior and product interactions
Cookies and similar tracking technologies

Information from Third Parties

We may receive information from third-party services we use to provide our Services:

E-commerce platforms: Order history and customer account information
Marketplace platforms: Purchase data and customer information from third-party sales channels
Subscription management services: Recurring order and customer subscription data
Email marketing platforms: Email engagement and marketing data
Customer relationship management systems: Customer interaction and communication data
Analytics services: Website usage and traffic analytics
Social media platforms: Advertising engagement and social media interaction data
Payment processors: Transaction confirmation data

2. How Do We Use Your Information?

We process your personal information for the following purposes:

Order Fulfillment and Customer Service

Process and fulfill product orders
Manage shipping and delivery
Handle returns, exchanges, and refunds
Provide customer support and respond to inquiries
Manage subscription services and recurring orders

Communication

Send order confirmations and shipping notifications
Deliver marketing communications about our products (with your consent)
Share product updates, promotions, and educational content
Notify you of changes to our services or policies
Respond to customer service requests

Business Operations

Improve and optimize our website and services
Analyze customer behavior and preferences
Prevent fraud and ensure security
Comply with legal obligations
Maintain business records
Develop new products and services

Marketing and Advertising

Personalize your shopping experience
Display targeted advertisements on social media platforms
Measure advertising effectiveness
Conduct market research and analysis

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information under the following legal bases:

Consent: When you have given us permission to process your information for specific purposes (e.g., marketing communications)
Contract Performance: When processing is necessary to fulfill your orders and provide our services
Legitimate Interests: When we have a legitimate business interest that doesn't override your privacy rights (e.g., fraud prevention, website analytics)
Legal Obligations: When required by law or to comply with legal processes

4. How Do We Share Your Information?

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

Shopify: E-commerce platform hosting and order processing
TikTok Shop: Product sales and order fulfillment
Subi: Subscription management services
Omnisend: Email marketing services
GoHighLevel: Customer relationship management
Manufacturing partners: Product manufacturing and quality control
Distribution partners: Product fulfillment and shipping services
Google Services: Analytics and advertising
Stripe/PayPal: Payment processing
Customer support tools: For providing customer service

Related Business

We are affiliated with Plant Powered Health LLC d/b/a Type 2 Diabetes Revolution. We may share customer information between these related businesses to:

Provide you with relevant products and services
Avoid duplicate marketing communications
Improve our understanding of customer preferences
Enhance overall customer experience

Any shared data is handled according to the same privacy standards outlined in this policy.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our customers
Prevent fraud or illegal activities
Enforce our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers, including:

Standard Contractual Clauses with our service providers
Ensuring adequate data protection measures
Compliance with applicable international data transfer regulations

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active customers: For the duration of your relationship with us
Order history: For business and legal record-keeping requirements (typically 7 years)
Marketing communications: Until you unsubscribe or request deletion
Website analytics: Aggregated data retained for business analysis
Legal compliance: As required by applicable laws and regulations

When we no longer need your personal information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and shopping cart items
Analyze website traffic and user behavior
Provide personalized product recommendations
Enable social media features and advertising
Ensure website security and functionality

Types of cookies we use:

Essential cookies: Necessary for website functionality and checkout process
Analytics cookies: Help us understand how visitors use our site (Google Analytics)
Marketing cookies: Used for advertising and remarketing (Facebook, Instagram, TikTok pixels)
Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website, including the checkout process.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a machine-readable format
Objection: Object to processing based on legitimate interests
Restriction: Request limitation of processing in certain circumstances

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

Right to know what personal information is collected and how it's used
Right to delete personal information (subject to certain exceptions)
Right to opt out of the "sale" of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
Right to correct inaccurate personal information

European Residents (GDPR)

If you are located in the EEA, UK, or Switzerland:

Right to withdraw consent at any time (for processing based on consent)
Right to lodge a complaint with your local data protection authority
Right to object to direct marketing
Additional protections for automated decision-making

9. How to Exercise Your Rights

To exercise your privacy rights, you can:

Email us at: team@jadesupplements.com
Call us at: +1 (571) 271-2407
Mail us at: Plant Powered Health LLC d/b/a JADE Supplements, 278 Cedar Ln SE #4118, Vienna, VA 22180

We will respond to your request within the timeframes required by applicable law (typically 30 days for most requests).

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child under 18, please contact us immediately.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure hosting infrastructure
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

Our third-party service providers each have their own privacy policies that govern how they handle your information when providing services to us.

13. Marketing Communications

We may send you marketing communications about our products, special offers, and educational content related to dietary supplements. You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Emailing us at team@jadesupplements.com
Updating your preferences in your subscription account
Contacting our customer support

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

14. Subscription Services

If you subscribe to our recurring delivery services, additional terms may apply:

Your subscription account information is managed through our subscription platform
You can modify or cancel subscriptions through your account portal
We will process subscription payments according to your selected frequency
Subscription data may be shared between our related businesses for customer service purposes

15. Social Media and Advertising

We maintain social media accounts on Instagram and TikTok (@jadesupplements). When you interact with our social media content:

Your interactions may be visible to other users of those platforms
We may use your engagement data to improve our marketing
Each social media platform has its own privacy policy that governs your data

We use social media advertising pixels to:

Show you relevant advertisements on social platforms
Measure the effectiveness of our advertising campaigns
Create custom audiences for marketing purposes

You can opt out of targeted advertising through your social media account settings or through industry opt-out tools.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification (if you have provided your email address)
Providing notice through our services

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

17. State-Specific Privacy Rights

California

In addition to the rights mentioned above, California residents have the right to request information about how we share personal information with third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Other States

Residents of Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws may have additional rights. Please contact us to exercise any applicable rights under your state's privacy laws.

18. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Plant Powered Health LLC d/b/a JADE Supplements
278 Cedar Ln SE #4118
Vienna, VA 22180
Phone: +1 (571) 271-2407
Email: team@jadesupplements.com

19. Data Subject Requests

To submit a formal data subject access request or to request deletion, correction, or portability of your personal information, please email us at team@jadesupplements.com. We will verify your identity before processing any requests and respond within the timeframes required by applicable law.

20. Cookies Policy

For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our website's cookie banner and settings. You can also contact us for more information about our use of cookies and tracking technologies.

21. SMS Marketing

If you choose to opt in to receive marketing text messages from JADE Supplements, we will send you SMS messages related to promotions, product launches, cart reminders, and other marketing communications.

By providing your mobile phone number and opting in, you agree to receive recurring marketing text messages sent via an automatic telephone dialing system. Consent is not a condition of any purchase. Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at [insert email/contact form link].

We do not sell or share your phone number with third parties for their own marketing purposes. Your phone number will only be used in accordance with this privacy policy.

This Privacy Policy is effective as of the date listed at the top of this document and applies to all information collected by Plant Powered Health LLC d/b/a JADE Supplements through www.jadesupplements.com and related services.