Privacy policy

Last Updated: September 29, 2026

Introduction

This Privacy Policy explains how Plant Powered Health LLC d/b/a JADE Supplements ("we," "us," or "our") collects, uses, stores, and shares ("processes") your personal information when you use our services ("Services"), including when you:

Visit www.jadesupplements.com or any website of ours that links to this Privacy Policy
Purchase our dietary supplements and related products
Create an account or manage an Autofill subscription through our subscription portal
Sign up for our emails or text messages
Engage with us on social media (@jadesupplements)
Interact with us in other ways, including customer support, sales, marketing, or events

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. If you have questions, contact us at team@jadesupplements.com.

Summary of Key Points

What we collect: Contact, order, payment, account, and device information, depending on how you interact with us.
Health-related information: We don't ask for medical information such as diagnoses or lab results. However, the products you buy or browse, or information you share with our support team, may reveal information about your health interests. We treat this as sensitive "consumer health data" (see Section 3).
Third-party sources: We receive information from platforms we use to run our business, such as our e-commerce, subscription, and marketing platforms.
How we use it: To fulfill orders, manage subscriptions, provide customer support, communicate with you, improve our Services, prevent fraud, and comply with the law.
Selling data: We do not sell your personal information for money. Some advertising cookies may be considered "sharing" or "targeted advertising" under certain U.S. state laws, and you can opt out (see Section 9).
Your rights: Depending on where you live, you may have rights to access, correct, delete, or port your data, and to opt out of certain processing.

1. Information We Collect

Information You Provide to Us

We collect personal information you provide when you make a purchase, create an account or subscription, contact customer support, sign up for emails or texts, participate in surveys, contests, or promotions, submit reviews, or interact with us on social media. This may include:

Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed and stored by our payment processors; we do not store full card numbers)
Account login credentials
Communication preferences
Product preferences and purchase history
Reviews, photos, videos, and other content you submit
Information you choose to share when contacting customer support

Information Collected Automatically

When you visit our Site, we and our service providers automatically collect certain information, including:

IP address and general location
Browser type and version
Device type and operating system
Pages viewed, time spent, and links clicked
Referring website
Shopping behavior, such as products viewed and added to cart
Information collected through cookies, pixels, and similar technologies (see Section 8)

Information from Third Parties

We may receive information from:

E-commerce and marketplace platforms: order and customer account information
Subscription management platforms: subscription and recurring order information
Email and SMS platforms: message engagement information
Customer relationship management systems: customer interaction history
Analytics and advertising partners: website usage and ad engagement information
Payment processors: transaction confirmation information
Our affiliated business, Type 2 Diabetes Revolution (see Section 5)

2. How We Use Your Information

Order Fulfillment and Customer Service

Process, fulfill, and ship orders
Manage Autofill subscriptions and recurring orders
Handle returns, refunds, and our money-back guarantee
Respond to questions and provide customer support

Communication

Send order confirmations, shipping notifications, and subscription reminders
Send marketing emails and texts about our products, offers, and educational content (with your consent where required)
Notify you about changes to our Services or policies

Business Operations

Operate, maintain, and improve our Site and Services
Understand customer preferences and develop new products
Prevent fraud and protect the security of our Services
Maintain business records and comply with legal obligations

Marketing and Advertising

Personalize your shopping experience
Show you relevant ads on other websites and social media
Measure the effectiveness of our advertising

3. Consumer Health Data

Because we sell products related to health and wellness, some information we collect may be considered "consumer health data" under laws such as Washington's My Health My Data Act and similar state laws. For example, the fact that you purchased or viewed a blood sugar support supplement could be viewed as health-related information.

What we collect: Purchase and browsing history related to our products, and any health information you voluntarily share with our customer support team.
Why: To fulfill your orders, provide customer support, manage subscriptions, and (with your consent where required) for marketing.
Sharing: We share this information only with service providers who help us operate our business, and as otherwise described in this policy. We do not sell consumer health data.
Your choices: You may withdraw consent, request access, or request deletion of your consumer health data by contacting us at team@jadesupplements.com.

4. Legal Basis for Processing (UK, EEA and Switzerland)

If you are located in the UK, EEA, or Switzerland, we process your personal information based on:

Consent: for example, marketing communications and non-essential cookies
Contract: to fulfill your orders and provide our Services
Legitimate interests: for example, fraud prevention, security, and improving our Services, where these interests are not overridden by your rights
Legal obligations: to comply with applicable laws

5. How We Share Your Information

We do not sell your personal information for money. We share information only in the following situations.

Service Providers

We share information with trusted service providers who help us operate our business, under contracts that limit how they may use it. These include:

Shopify: e-commerce platform and order processing
TikTok Shop: marketplace sales and order fulfillment
Recharge: subscription management and SMS
Omnisend: email marketing
Google: analytics and advertising
Meta (Facebook and Instagram) and TikTok: advertising
Stripe and PayPal: payment processing
Manufacturing and fulfillment partners: product fulfillment and shipping
Customer support tools: to respond to your requests

Our Affiliated Business

We are affiliated with Plant Powered Health LLC d/b/a Type 2 Diabetes Revolution, which provides health education and coaching services. We may share your contact information, purchase history, and communication preferences with Type 2 Diabetes Revolution to provide relevant products and services, coordinate communications, and improve your experience. We do not share health information you provide to Type 2 Diabetes Revolution's coaching services with JADE Supplements, or vice versa, without your consent.

Legal Requirements

We may disclose information when required by law or to comply with legal process or government requests, protect our rights, property, or safety or those of our customers, prevent fraud or illegal activity, or enforce our Terms of Service.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction and will remain subject to the protections in this policy.

6. International Data Transfers

If you are located outside the United States, your information will be transferred to and processed in the United States, where we and our service providers operate. Where required, we use appropriate safeguards for these transfers, such as Standard Contractual Clauses.

7. Data Retention

We keep personal information only as long as needed for the purposes in this policy:

Account and customer information: for as long as you have a relationship with us
Order and transaction records: as required for tax, accounting, and legal purposes (typically up to 7 years)
Marketing information: until you unsubscribe or request deletion
Analytics data: in aggregated or de-identified form

When we no longer need personal information, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

Keep the Site and checkout working (essential cookies)
Remember your preferences and cart
Understand how visitors use the Site (analytics cookies, such as Google Analytics)
Show you relevant ads and measure their effectiveness (advertising cookies and pixels from Meta, TikTok, and Google)

You can manage non-essential cookies through our cookie banner and your browser settings. Disabling some cookies may affect Site functionality, including checkout. We honor Global Privacy Control (GPC) signals as a request to opt out of targeted advertising and "sharing" where required by law.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

Access: request a copy of the personal information we hold about you
Correct: request correction of inaccurate information
Delete: request deletion of your personal information
Portability: receive your data in a portable format
Opt out: of targeted advertising, "sales," or "sharing" of personal information, and of profiling
Withdraw consent: where processing is based on consent
Non-discrimination: we will not treat you differently for exercising your rights

U.S. State Privacy Rights

Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws may have some or all of the rights above.

California residents: Under the CCPA/CPRA, you have the right to know, delete, and correct personal information, and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information for money, but our use of advertising cookies may be considered "sharing" for cross-context behavioral advertising. To opt out, click "Do Not Sell or Share My Personal Information" in our website footer, or enable Global Privacy Control in your browser. We do not share personal information with third parties for their own direct marketing purposes.

Appeals: If we deny your request, you may appeal by emailing team@jadesupplements.com with the subject line "Privacy Appeal." If you are not satisfied with our response to your appeal, you may contact your state Attorney General.

UK, EEA and Swiss Residents

You also have the right to object to processing based on legitimate interests, to object to direct marketing at any time, and to lodge a complaint with your local data protection authority.

10. How to Exercise Your Rights

You can submit a request by:

Email: team@jadesupplements.com
Phone: +1 (571) 271-2407
Mail: Plant Powered Health LLC d/b/a JADE Supplements, 278 Cedar Ln SE #4118, Vienna, VA 22180

We will verify your identity before completing your request and respond within the timeframe required by law (typically within 30–45 days). You may use an authorized agent to submit a request on your behalf. We may ask for proof that the agent is authorized.

11. Children's Privacy

Our Services are not intended for anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it promptly. If you believe we have collected information from someone under 18, please contact us.

12. Data Security

We use reasonable technical and organizational measures to protect your personal information, including secure hosting, encrypted data transmission, access controls, and payment processing through PCI-compliant providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Third-Party Websites and Services

Our Site may link to third-party websites or services. This policy does not apply to them. Please review their privacy policies.

14. Marketing Communications

You can opt out of marketing emails at any time by:

Clicking "unsubscribe" in any email
Updating your preferences in your account
Emailing team@jadesupplements.com

Even if you opt out of marketing, we may still send you transactional messages about your orders, subscription, and account.

15. SMS / Text Messaging

If you opt in to our text messages, we will use your mobile number to send the messages you signed up for, which may include order updates, subscription reminders, promotions, product launches, and cart reminders. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.

Reply STOP to opt out at any time.
Reply HELP for help, or email team@jadesupplements.com.

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.

16. Subscription Services

If you subscribe to Autofill, your subscription information is managed through our subscription platform. You can view, modify, skip, or cancel your subscription at any time through your account portal or by contacting us. Subscription payments are processed according to the frequency you select.

17. Social Media

We maintain accounts on Instagram, Facebook, and TikTok (@jadesupplements). When you interact with our content on these platforms, your interactions may be visible to others, and the platform's own privacy policy applies. You can adjust ad preferences in your social media account settings.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date. If we make material changes, we will notify you by email or through a notice on our Site.

19. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:

Plant Powered Health LLC d/b/a JADE Supplements 278 Cedar Ln SE #4118 Vienna, VA 22180 Phone: +1 (571) 271-2407 Email: team@jadesupplements.com