Frequently Asked Questions
You can find commonly asked questions below. If you don't see the answer to your question, email us at team@jadesupplements.com
Do you offer free shipping?
Yes, we offer free shipping for USA orders over $75.
How long does delivery take?
Typically orders are shipped out the same day or within 24 hours (except on weekends and holidays).
Delivery usually takes between 3-5 days.
How do I track my order?
After your order has been shipped, you'll receive a shipping confirmation email with a tracking link to follow your order's journey straight to your doorstep. Please note that it can take up to 24-48 hours for your tracking information to show up on the shipping carrier's website.
Do you ship internationally?
We ship internationally to some places! We want to make sure you receive your package as soon as possible, but please keep in mind that international shipping times may vary and can take up to 14 business days.
Please note that prices are listed in USD and any customs, duties, or exchange rates are the responsibility of the customer.
Is it safe to take? Can I take it with my medications?
Our products are natural or herbal. Typically they are safe to take, with no side effects.
If you have specific medical concerns, or questions on interactions with medicines, always consult with your doctor before starting a supplement.
If you are pregnant or breastfeeding, you should refrain from taking Berberine, Ashwagandha, CoQ10, and Probiotics.
What time of day is best to take the supplements?
Usually it is best to take the supplements before a meal, but you are free to take it at any time during the day.
The main thing to remember is to take it consistently each day, without skipping days.
Are your products made in the USA?
Yes! All of our products are made in our facilities in the USA.
All our manufacturing facilities are fully certified, and we use only the highest quality ingredients.
Are your products 3rd party tested?
Yes! All of our products are tested by a 3rd party laboratory for quality, purity, and correct dosage.
When can I expect results?
Everyone's body reacts differently and results may vary. But typically results can be seen as early as 3 to 4 weeks.
The best results are seen with consistent use over time. We typically suggest using our supplements for 3-6 months to see the best effects, paired with a healthy lifestyle.
How can I contact Jade Supplements?
Please send us an email to team@jadesupplements.com. We'll reply within 24 hours!